Which statement best describes nonverbal communication's role in cross-cultural exchanges?

• A. Nonverbal cues are universal across cultures.
• B. Nonverbal cues like eye contact and touch convey meaning, but norms vary by culture and can lead to misunderstandings.
• C. Nonverbal communication has no impact on understanding.
• D. Verbal communication alone determines interpretation.

Answer: (B)

Nonverbal communication carries meaning through cues like eye contact, touch, and gestures, but how those cues are interpreted depends on cultural norms. In one culture, a certain amount of eye contact signals confidence; in another, it may be seen as disrespect or aggression. Because norms vary, these nonverbal signals can lead to misunderstandings if people assume they have the same meaning everywhere. So the best description is that nonverbal cues convey meaning, yet cultural norms shape their interpretation and can cause miscommunication.

The other statements misfit because nonverbal cues are not universal, they do impact understanding, and verbal language alone does not determine interpretation in cross-cultural exchanges.